Refund policy
Return & Refund Policy
Thank you for supporting Michael A. Durney. We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns and refunds are handled for purchases made directly through michaeladurney.com.
1. Physical Books
If you purchased a physical book directly from our website:
Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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The book must be unused, undamaged, and in original condition.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
We do not accept returns for:
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Signed or personalized copies
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Damaged items caused by misuse
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Items marked as final sale
Return Process
To initiate a return:
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Email us : michaeladurney@gmail.com
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Include your order number and reason for return
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Wait for return instructions before shipping the item back
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
2. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item:
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Contact us within 7 days of delivery.
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Provide your order number and clear photos of the issue.
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We will offer a replacement or full refund at no additional cost.
3. Digital Products (If Applicable)
Due to the nature of digital products (eBooks, downloadable content, etc.), all digital sales are final and non-refundable, unless:
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The file is defective
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You are unable to access the product due to a technical error on our end
If you experience technical issues, please contact us within 7 days of purchase.
4. Refund Processing
Approved refunds will be processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
5. Third-Party Purchases
If you purchased a book through a third-party retailer (such as Amazon or another bookstore), returns and refunds are subject to that retailer’s policies. Please contact them directly for assistance.