Shipping policy

Thank you for your purchase from michaeladurney.com. This Shipping Policy explains how orders are processed and delivered when you purchase directly from our website.

1. Order Processing Time

  • Orders are processed within 2–5 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-volume periods (e.g., book launches or promotions), processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: 5–10 business days

  • International Shipping: 10–21 business days

Please note that delivery times are estimates and may vary due to postal delays, customs processing, or carrier issues beyond our control.

3. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • We are not responsible for delays caused by customs authorities.

4. Order Tracking

If tracking is available for your shipment, tracking information will be provided via email once your order has shipped.

5. Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Packages lost due to inaccurate customer information

If you notice an error in your shipping details, contact us immediately.

6. Lost or Delayed Packages

If your package has not arrived within the estimated timeframe:

  1. Check your tracking information (if provided).

  2. Contact the shipping carrier directly.

  3. If further assistance is needed, contact us with your order number.

We are not responsible for shipping delays once the package has been handed over to the carrier, but we will do our best to assist.

7. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 7 days of delivery.

  • Provide your order number and clear photos of the damage.

  • We will review and arrange a replacement or refund where appropriate.

8. Contact

For shipping-related questions, please contact us through the website’s Contact page or via the email provided at checkout. or Emial: michaeladurney@gmail.com